What Use Cases Can I Use Direct Routing For?
Direct Routing can be used for the following incoming calling scenarios:
- Direct Person Calling – The ability to call someone within your organization using their direct dial number. This may reach the intended person, but if unanswered, may forward to delegates or voice mail services
- Reception / Switchboard – The ability to call an office main number, speak to an agent and that agent can service your inquiry by way of transfer, hold or terminate
- Multi-platform Call distribution – The ability to use your investment to route calls to other telephony services within your organization not directly related to Microsoft Teams
Direct Routing can also be used to place outbound calls to any destination
Mark is an Independent Microsoft Teams Consultant with over 15 years experience in Microsoft Technology. Mark is the founder of Commsverse, a dedicated Microsoft Teams conference and former MVP. You can follow him on twitter @UnifiedVale